Refund Policy
Refund Policy
Effective Date: March 2025
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At Got'Um Surfing, customer satisfaction is important to us. This Refund Policy outlines the terms under which refunds are issued for products and services purchased through our website, gotumsurfing.com.
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Proof of Purchase: A valid receipt or order number is required.
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Refund Method: Refunds will be issued to the original payment method once the returned item is received and inspected.
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2. Surf Lessons Services
For bookings related to surfing lessons, rentals, or guided sessions:
Cancellations must be made at least 48 hours before the scheduled start time to receive a full refund.
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Cancellations within 24 hours may not be eligible for a refund, but we may offer rescheduling (subject to availability).
No-shows are not eligible for refunds.
If weather or ocean conditions force us to cancel a session, we will provide a full refund or reschedule at your convenience.
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3. How to Request a Refund
To initiate a refund request, please contact us at info@gotumsurfing.com with the following:
Your full name
Order number
Reason for refund
Photos (if applicable for damaged items)
We aim to process all refund requests within 5–7 business days.
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4. Contact Us
For any questions about your order or our refund policy, you can reach us at:
Phone: (808) 633-7452
Email: info@gotumsurfing.com
Website: gotumsurfing.com